Return & Refund Policy

At Sanshi Kids, your satisfaction is important to us.

Return and Refund Requests

To request a return, replacement, or refund, please contact us at sanshi.wz@gmail.com within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or video if the item is damaged, defective, incomplete, or incorrect

We typically respond within 2–3 business days.

Please do not send any item back unless we provide written return instructions. We do not maintain one public return address because orders may be fulfilled from different locations.

After reviewing your request, we may provide a replacement, full or partial refund, store credit, or authorized return instructions. In some cases, we may confirm that no physical return is required.

Damaged, Defective, or Incorrect Items

Please report damaged, defective, incomplete, or incorrect items within 7 days of delivery.

Keep the product, packaging, shipping label, and included parts until we complete our review.

Eligibility

For change-of-mind requests, the item must be unused, complete, and in its original condition and packaging.

We cannot approve refunds for items damaged through misuse, alteration, improper assembly, or normal wear.

Gift cards, personalized products, and items marked “Final Sale” are non-refundable unless they arrive damaged, defective, or incorrect.

Return Shipping

If a physical return is required because an item arrived damaged, defective, or incorrect, Sanshi Kids will provide return instructions and cover the authorized return-shipping cost.

For approved change-of-mind returns, the customer may be responsible for authorized return-shipping costs.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or credit card provider may require additional time to post the refund.

Questions? Contact us at sanshi.wz@gmail.com.